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Provides the ability to import records from CSV files.

Administrator can access import at Administration > Import. By default regular users don't have an access. It can be granted with ACL roles. Administrator also can add the Import tab at Administration > User Interface > Tab List.

Step 1

Select what type of records you need to import (Entity Type field). Select a CSV file. A file should be formated with UTF-8. Select What to do?. Available options: 'Create Only', 'Create & Update', 'Update Only'.

  • Create Only − import will only create records;
  • Create & Update − records will be created, if records with matching field values will be found, they will be updated; you will be able to check what fields to match by on the Step 2.
  • Update only − only records with matching field values will be found, it will be updated.

Once you select a CSV file, you will be able to see how it will be parsed in Preview panel. When you change parameters, the preview will be updated.


  • Header Row - whether CSV file has the first row with field names.
  • Execute in idle − is recommended if you have a big bunch of records to be imported; import will be processed via cro; status will be set to 'Complete' when import process is finished.
  • Skip searching for duplicates − will make import faster.
  • Silent mode − majority of after-save scripts will be skipped; stream records won't be created, workflows will be skipped; checking will make import faster.

Click Next button to preceed to the Step 2.


Step 2

Setup the field mapping: how fields correspond to columns of the CSV file. You can skip not needed columns here.

In cases of 'Create & Update' and 'Update only' you need to check fields by which records that should be updated will be found. For example, if you check update by 'Name' field, then records with the matching name will be updated.

Add default values you want new and updated records to set with. For example, you can specify 'Assigned User' and 'Teams' that will be applied by default.

After the import is done you will be able to revert created records. You will be able to see which records were recognized as duplicate and which were updated. Duplicate means that there was the similar record in the system. You can remove all imported duplicates at once.

Important: Revert doesn't work with updated records, you can't revert update.

Click Run Import button to proceed. It may take some time before an import process gets finished. If you want to import a large bunch of records, it's recommended to run import in idle.


Step 3

Once the records are imported and you are sure that imported data is fine you can 'Remove import log' (by clicking the button on the import results view) to preclude accidental reverting of the import.

Importing into Target List

When you import Contacts, Leads or Accounts you can add them to some target list. On the Step 2 you need to add Target List field on Default Values panel and select a needed target list record. You can also use 'Update only' or 'Create & Update' import to add existing targets to a target list.

See also